The equipment specification checklist.
Eight things to confirm before you place an international equipment order, in the order you should confirm them. One page. Written from 40 years of catching the ones that were missed.
Anyone about to sign an equipment quote for a destination outside the United States: a licensee opening a location, a purchasing manager replacing a unit in-market, a franchisor reviewing what a licensee has specified. The failure mode here is expensive, visible and discovered late — and the manufacturer will not raise any of it, because you did not ask.
- 01Destination voltage
- 02Frequency
- 03Plug configuration
- 04Country safety certification
- 05Warranty support across borders
- 06Export documentation and test reports
- 07Destination-language labelling
- 08Consolidation with the balance of the order
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Why the order of the cross checks matters.
Power compatibility comes first because it decides whether the unit can be built at all. Certification comes next because it decides whether it can enter. Warranty, documentation and labelling decide whether it can be operated and serviced once it is there. Consolidation comes last because it is the only one you can still fix after the order is placed.
A customer once ordered five pieces of equipment direct from the manufacturer, built to US electrical specification, for a destination that required a UK-style plug at 220V and 60Hz. We caught it in our facility before export. Had we handled the purchase from the start, the question would have been asked before anything was built.
Don't sign another's quote before checking with us first.
An equipment quote, a spec sheet, a model number and a destination. Fifteen minutes on the phone is usually enough to know what your best option is.