Five units, caught before export.
Equipment ordered direct from the manufacturer, built to the wrong electrical specification for its destination, stopped in our New York facility before it crossed an ocean.
The customer bought direct and shipped to us for consolidation.
A customer ordered five pieces of equipment direct from the manufacturer and had them shipped to us for consolidation with the rest of their export order. Nothing about that arrangement is unusual — a buyer places an equipment order where the price is best, and asks us to bring it together with everything else that has to travel.
The units were built to the wrong grid.
When the units arrived at our New York facility, our team saw they were built to US electrical specification — and the destination required a UK-style plug at 220V and 50Hz.
The manufacturer had asked no questions. It filled the order exactly as written. The error was in the order.
We stopped the shipment.
The units went back and the correct configuration was ordered. The consolidation schedule absorbed the change, because the goods were still in the United States and still in our hands.
The failure that did not happen.
Had they shipped, the customer would have faced unusable equipment at destination, freight both ways and disrupted operations.
The error was in the order. The catch was physical custody.
Had we handled the purchase from the start, the question would have been asked before anything was built. That is the difference between a company that ships your equipment and one that knows what to ask.
Send us the quote before you sign it.
An equipment quote, a spec sheet, a model number and a destination. Fifteen minutes on the phone is usually enough to know whether it will work when it lands.